Shop with Confidence: Our Shipping & Return Guarantee

At SFT Gear, we are committed to getting your essential gear to you efficiently and reliably. We understand that when you choose equipment for preparedness, you need it to arrive without complications.

📦 Quick Summary

✓ FREE Shipping on orders $175+ (Otherwise $8.95 flat rate)

✓ Ships within 2 business days from Gainesville, FL

✓ 30-day returns - No questions asked

✓ No restocking fees on standard returns

✓ We cover return shipping for defective items

Questions? Email juan@sftgear.com or call (352) 256-1198

SHIPPING RATES

Flat Rate: $8.95 to anywhere in the USA

FREE SHIPPING on orders $175+

No surprises. No hidden fees. What you see is what you pay.

FAST PROCESSING

Most orders ship within 2 business days You'll receive tracking information via email as soon as your order ships

WHERE WE SHIP: We currently ship to all addresses within the United States.

CARRIERS WE USE: USPS and UPS for reliable, tracked delivery Track your package every step of the way

ESTIMATED DELIVERY TIMES:

📍 Florida & Southeast: 2-3 business days

📍 East Coast: 3-4 business days

📍 Midwest & Texas: 4-5 business days

📍 West Coast: 5-7 business days

📍 Alaska & Hawaii: 7-10 business days

These are estimates after your order ships. Most orders ship within 2 business days of purchase.

TRACKING YOUR ORDER:

✓ You'll receive tracking info via email within 24-48 hours of ordering

✓ Track through USPS.com or UPS.com using your tracking number

✓ Tracking not working? Email juan@sftgear.com immediately

**Don't see a tracking email?** - Check your spam folder - Check the email you used at checkout - Still can't find it? Contact us at juan@sftgear.com

DAMAGED DURING SHIPPING?

We're sorry that happened!

Here's what to do:

1. Take photos of the damaged package and item

2. Email juan@sftgear.com immediately with: - Order number - Photos of damage - Description of issue

3. We'll respond within 24 hours with: - Full refund, OR - Free replacement shipped immediately

*You don't pay return shipping for damaged items. We'll handle everything.**

RECEIVED THE WRONG ITEM?

Our mistake = We fix it fast and free.

1. Email juan@sftgear.com with:

- Order number

- Photo of what you received

- What you actually ordered

2. We'll immediately ship the correct item (no charge)

3. We'll send a prepaid return label for the wrong item

No hassle. No cost to you. Just honest service.

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📧 juan@sftgear.com | 📞 (352) 256-1198

**Hours:** Mon-Fri 8am-6pm EST | Sat 10am-2pm EST

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QUESTIONS OR ISSUES?

📧 juan@sftgear.com | 📞 (352) 256-1198

Hours: Mon-Fri 8am-6pm EST | Sat 10am-2pm EST

Returns Policy

At SFT Gear, we stand by the quality, reliability, and practicality of the gear we curate. Your satisfaction and confidence in your equipment are paramount. If for any reason you are not completely satisfied with your purchase, we're here to help.

30-DAY SATISFACTION GUARANTEE

Not completely satisfied with your purchase?

Return unused items in original packaging within 30 days for a full refund or exchange. We stand by every product we carry. If it doesn't meet your expectations, we'll make it right.

How to Return an Item

1. Email juan@sftgear.com with your order number and reason for return

2. We'll send you a Return Authorization (RA) number and instructions

3. Ship the item back using a trackable service (we recommend USPS or UPS)

4. Refund processed within 7 business days of receiving your return

WHAT'S ELIGIBLE FOR RETURN

✓ Items must be unused and in new condition

✓ Must be in original packaging with all accessories and tags

✓ Must not show signs of wear or alteration

✓ Some items may be non-returnable for hygiene reasons (e.g., used hearing protection ear tips)

RETURN SHIPPING COSTS

Defective or incorrect items: We pay return shipping + full refund

Change of mind or customer preference: You pay return shipping, we process full refund

We keep our policies simple and fair.

REFUND TIMELINE

Day 1: Email juan@sftgear.com with order # → Receive RA# same day

Day 2-3: Package and ship item back (use trackable shipping)

Day 5-7: We receive and inspect your return

Day 8-10: Refund processed to original payment method

Day 11-14: Bank posts refund to your account

Total time: 10-14 days from initial request

EXCHANGES:

Want to exchange instead? Let us know when requesting your RA number. Exchanges subject to product availability. Free return shipping on exchanges.

QUESTIONS? Contact juan@sftgear.com We're here to help make returns easy.

📧 juan@sftgear.com | 📞 (352) 256-1198

Hours: Mon-Fri 8am-6pm EST | Sat 10am-2pm EST

Frequently Asked Questions

  • Most orders ship within 2 business days and arrive within 3-7 business days depending on your location. Florida orders typically arrive in 2-3 days.

  • Yes! Orders over $175 ship FREE to anywhere in the US. Orders under $175 have a flat $8.95 shipping fee.

  • We ship mostly via UPS for reliable, tracked delivery. You'll receive tracking info via email.

  • Yes. Return unused items in original packaging within 30 days for a full refund. You pay return shipping, we process full refund within 7 days.

  • No. We don't charge restocking fees on standard returns. Only exception: you pay return shipping unless item is defective.

  • Email juan@sftgear.com immediately with photos. We'll send a replacement or refund at no cost to you, including return shipping.

  • Not yet.

  • You'll receive tracking info via email within 24-48 hours. Track at USPS.com or UPS.com. Questions? Email juan@sftgear.com

  • Used ear tips for hearing protection, custom items, and items marked "Final Sale" cannot be returned for hygiene/customization reasons.

  • We process refunds within 7 business days of receiving your return. Your bank may take additional 3-5 days to post the credit.