Shop with Confidence: Our Shipping and Return Guarantee

At SFT Gear, we are committed to getting your essential gear to you efficiently and reliably. When you choose equipment for preparedness, you need it to arrive without complications.

Quick Summary

  • FREE shipping on orders $99 and over. Otherwise $7.95 flat rate.
  • Ships within 2 business days from Gainesville, FL
  • 30-day money-back guarantee
  • No restocking fees on standard returns
  • We cover return shipping for defective, damaged, or incorrect items

Shipping Rates

Orders under $99$7.95 flat rate (continental US)
Orders $99 and overFREE

No surprises. No hidden fees. What you see at checkout is what you pay.

Processing and Carriers

Most orders ship within 2 business days. You'll get tracking information by email as soon as your order ships.

Where we shipAll addresses in the continental United States. Shipping to Alaska or Hawaii? Email juan@sftgear.com and we'll quote it for you.

We also ship to APO, FPO, and DPO military addresses via USPS. Delivery usually takes 2 to 4 weeks.
CarriersUSPS and UPS, with tracking on every order. Military addresses ship by USPS.

Estimated Delivery Times

RegionAfter your order ships
Florida and Southeast2 to 3 business days
East Coast3 to 4 business days
Midwest and Texas4 to 5 business days
West Coast5 to 7 business days
Military (APO, FPO, DPO)2 to 4 weeks

These are estimates from the day your order ships. Most orders ship within 2 business days of purchase.

Tracking Your Order

  • You'll receive tracking info by email within 24 to 48 hours of ordering
  • Track at USPS.com or UPS.com with your tracking number
  • Tracking not working? Email juan@sftgear.com right away

Don't see a tracking email? Check your spam folder and the email address you used at checkout. Still can't find it? Contact us at juan@sftgear.com.

Damaged During Shipping?

We're sorry that happened. Here's what to do:

  1. Take photos of the damaged package and item.
  2. Email juan@sftgear.com right away with:
    • Your order number
    • Photos of the damage
    • A short description of the issue
  3. We'll respond within 24 hours with a full refund or a free replacement, shipped right away.

You don't pay return shipping for damaged items. We handle everything.

Received the Wrong Item?

Our mistake means we fix it fast and free.

  1. Email juan@sftgear.com with:
    • Your order number
    • A photo of what you received
    • What you actually ordered
  2. We'll ship the correct item right away, at no charge.
  3. We'll send a prepaid return label for the wrong item.

No hassle. No cost to you. Just honest service.

Returns Policy

We stand by the quality, reliability, and practicality of the gear we curate. If for any reason you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

Return unused items in their original packaging within 30 days for a full refund or exchange. We stand by every product we carry. If it doesn't meet your expectations, we'll make it right.

How to Return an Item

  1. Email juan@sftgear.com with your order number and reason for return.
  2. We'll send you a Return Authorization (RA) number and instructions.
  3. Ship the item back using a trackable service (we recommend USPS or UPS).
  4. Your refund is processed within 7 business days of receiving your return.

What's Eligible for Return

  • Items must be unused and in new condition
  • Must be in original packaging with all accessories and tags
  • Must not show signs of wear or alteration
  • Used hearing protection ear tips, custom items, and items marked Final Sale can't be returned

Return Shipping Costs

Defective, damaged, or incorrect itemsWe pay return shipping, plus a full refund
Change of mind or preferenceYou pay return shipping, and we process a full refund
ExchangesFree return shipping

We keep our policies simple and fair.

Refund Timeline

Day 1Email us with your order number and receive your RA number the same day
Days 2 to 3Package and ship the item back with tracking
Days 5 to 7We receive and inspect your return
Days 8 to 10Refund processed to your original payment method
Days 11 to 14Your bank posts the refund to your account

Total time: about 10 to 14 days from your first email.

Exchanges

Want to exchange instead? Let us know when you request your RA number. Exchanges are subject to product availability, and return shipping on exchanges is free.

Shipping and Returns FAQs

How long does shipping take?
Most orders ship within 2 business days from Gainesville, FL, then arrive in 2 to 7 business days depending on where you are. Florida and the Southeast usually arrive in 2 to 3 days, the East Coast in 3 to 4, the Midwest and Texas in 4 to 5, and the West Coast in 5 to 7.
Do you offer free shipping?
Yes. Orders of $99 and over ship free within the continental US. Orders under $99 ship for a flat $7.95, with no hidden fees.
Do you ship to Alaska or Hawaii?
Not at our standard rates. Email juan@sftgear.com with your address and what you'd like to order, and we'll quote shipping for you.
Do you ship to APO, FPO, or DPO military addresses?
Yes. Military addresses ship by USPS and usually arrive in 2 to 4 weeks. Lights with lithium batteries ship with the battery installed, as USPS requires.
What carriers do you use?
USPS and UPS, with tracking on every order. Military addresses ship by USPS.
How do I track my order?
You'll receive tracking info by email within 24 to 48 hours of ordering. Track your package at USPS.com or UPS.com. If you don't see the email, check your spam folder or contact juan@sftgear.com.
Can I return an item if I change my mind?
Yes. Return unused items in their original packaging within 30 days for a full refund. You pay return shipping, and we process your refund within 7 business days of receiving it.
Do you charge restocking fees?
No. We don't charge restocking fees on standard returns. The only cost to you is return shipping on a change-of-mind return. If the item is defective, damaged, or incorrect, we cover everything.
What if my item arrives damaged?
Email juan@sftgear.com right away with your order number, photos of the damage, and a short description. We'll respond within 24 hours with a full refund or a free replacement, and you don't pay return shipping.
What's not returnable?
Used hearing protection ear tips, custom items, and items marked Final Sale can't be returned. Everything else can be returned within 30 days if unused and in its original packaging.
How long do refunds take?
We process refunds within 7 business days of receiving your return. Your bank may take another 3 to 5 days to post the credit. Plan on about 10 to 14 days total from your first email.
Do you ship internationally?
Not yet. We currently ship within the continental US and to US military addresses.

Questions or Issues?

📧 juan@sftgear.com  |  📞 (352) 256-1198

Mon to Fri, 8am to 6pm ET  |  Sat, 10am to 2pm ET